User Privacy Statement
Your Privacy Matters to Us
Effective Date: January 19, 2015
ICS 1-800-BOOK-A-LIMO takes your privacy seriously. We understand how important it is for our customers to know what information we collect, how it is used, and when it may be shared. This statement outlines those practices across our mobile applications, websites, and other online products and services (collectively, the "Services").
When you reside in the United States, the Services are provided by ICS 1-800-BOOK-A-LIMO, USA, and this Privacy Policy applies to information collected and used by ICS 1-800-BOOK-A-LIMO, USA.
Scope and Application
This Privacy Policy applies to anyone who uses our apps or Services to request transportation, delivery, or other on-demand offerings (collectively, "Users"). It does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the ICS 1-800-BOOK-A-LIMO platform under license (collectively, "Drivers"). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to each set of interactions.
Collection of Information
We collect information you provide directly to us, such as when you create or modify your account, request Services, contact customer support, or otherwise communicate with our teams. This information may include your name, email address, phone number, postal address, profile photo, payment method, requested items (for delivery services), delivery notes, and any other details you choose to share.
Information Collected Through Your Use of the Services
When you use our Services, we collect information about you in the following general categories:
- Transaction Information. Details related to your trips or deliveries, including the type of service requested, date and time of service, amount charged, distance traveled, and other related transaction data. If someone uses your promo code, we may associate your name with that person.
- Usage and Preference Information. Information about how you interact with our Services, preferences expressed, and settings chosen. We may use cookies, pixel tags, and similar technologies that create and maintain unique identifiers to support these experiences.
- Device Information. Data about the device you use to access our Services, such as hardware model, operating system and version, software and file names and versions, preferred language, unique device identifiers, advertising identifiers, serial number, device motion information, and mobile network details.
- Call and SMS Data. When you communicate through our Services, we receive call and SMS data, including the date and time of the call or message, the involved phone numbers, and the content of SMS messages to help facilitate support and ride coordination.
- Log Information. Server logs that may include device IP address, access dates and times, app features or pages viewed, app crashes and system activity, browser type, and the third-party site or service you used before interacting with our Services.
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to measure the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.
Account Information
You may correct your account information at any time by signing into your online or in-app account. If you wish to cancel your account, please email us at [email protected]. In some cases we may retain certain information about you as required by law or for legitimate business purposes to the extent permitted by law. For example, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights
ICS 1-800-BOOK-A-LIMO complies with individuals' requests regarding access, correction, and deletion of the personal data it stores, in accordance with applicable law.
Your California Privacy Rights
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. ICS 1-800-BOOK-A-LIMO does not share your personally identifiable information with third parties for those parties' direct marketing purposes unless you give us consent.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected], call us at 1-800-BOOK-A-LIMO, or write to 1-800-BOOK-A-LIMO, 53 East 34th Street, New York, NY 10016.
Social Sharing Features
The Services may integrate with social sharing features and other tools that let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those services for information about how they handle data you share through them.